Frequently Asked Questions
Everything you need to know about SmallRig products, shipping, and support.
What is the standard shipping time for SmallRig orders?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days, while expedited shipping options can deliver within 3-5 business days depending on your location.
Are SmallRig cages and accessories compatible with all camera brands?
SmallRig designs both universal accessories and custom-fit cages. Please check the product description for specific compatibility with brands like Sony, Canon, Nikon, and Fujifilm to ensure a perfect fit for your specific model.
What is your return and refund policy?
We offer a 30-day return policy for items in their original packaging and condition. If you receive a defective product or are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Does SmallRig provide a warranty on its professional gear?
Yes, we provide a 2-year warranty on most of our hardware products. This covers manufacturing defects and material failures under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
How can I track my package once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress in real-time.